Times are changing, and this has never been truer than in the Digital Communication industry where working remotely and doing business with clients outside of your physical area are becoming increasingly popular.
According to buffer.com:
Remote work is not a trend — it’s here to stay.
And according to cnbc.com, 70% of people globally work remotely at least one day a week! Back in the day, your business went as far as the city you lived in for example, but now the possibilities are endless! BUT that comes with its own set of difficulties – what happens when a client is experiencing issues in a different country or city to you and the support call is going nowhere over the phone? What if you can’t afford the international tariffs for the phone call?
The solution: TEAMVIEWER
What is TeamViewer?
According to Teamviewer.com:
TeamViewer, is an all-in-one solution for remote support, remote access, and online meetings which allows you to assist customers remotely, work with colleagues from a distance and also stay connected with your own devices or assist friends and family members.
Basically, TeamViewer allows you as a developer, support agent or colleague to remotely log into another PC and assist without having to resort to phone calls and emails. Part of the services that we offer at Pathfind Media is hosting. Due to this type of service we, we have clients all around the world. And we often get the dreaded call – My emails are down!
This is where TeamViewer has been an absolute game-changer for us. No longer are we trying to direct customers over the phone and send a very detailed list of instructions via email. We can log in via TeamViewer, search for the problem and rectify it with little to no frustration.
How to Get Started with TeamViewer
- Visit the TeamViewer website and download the latest version of TeamViewer.
- When TeamViewer is installed your PC / Mac will prompt you to allow TeamViewer “easy access”. This is crucial as, without it, we will still be able to log into your PC but not be able to click on anything, thereby not being able to solve the problem
- Once downloaded and open you will see your Unique ID and Password (Remember that your password is only valid for 24 hours for security reasons. So if our support rolls over to the next day – you will need to generate a new password)
- Send us the ID and Password via email to firstname.lastname@example.org
Once the above is complete, we are able to log in and work our magic!
At Pathfind Media, our brand promise for all our clients is to receive uncompromising personal service, at a fair rate, faster than you think and with less hassle than you care to handle. Part of this is making it very easy to solve any issues that do arise and we found that one of the most effective ways to do this is with TeamViewer.