How to Blacklist an Email Address
How to Blacklist an Email Address
Steps to blacklist an email address using KonsoleH:
- Browse to your domain’s konsoleH and log in using your domain address, eg. pathfindmedia.com (without the https:// or https://) as “Login” (user) and then your FTP password. (This must be obtained from your hosting provider)
- Select Mail from the left-hand menu
- Select the Blacklist/Whitelist option under Mail
- Click on the Blacklist button at the top of the window
- Enter the email address (or multiple comma-separated addresses) in the Address field and click Add.
- To remove addresses from the Blacklist, tick the checkbox next to the entry and select Delete from the top menu
If you have mail from a certain mailbox always going to your SPAM folder, you will need to whitelist that email address.
Steps to whitelist an email address using KonsoleH:
- Browse to your domain’s konsoleH and log in using your domain address, eg. pathfindmedia.com (without the https:// or https://) as “Login” (user) and then your FTP password. (This must be obtained from your hosting provider)
- Select Mail from the left-hand menu
- Select the Blacklist/Whitelist option under Mail
- Click on the Whitelist button at the top of the window
- Enter the email address (or multiple comma-separated addresses) in the Address field and click Add.
- To remove addresses from the Whitelist, tick the checkbox next to the entry and select Delete from the top menu
To whitelist/blacklist a whole domain, wildcards are used eg. *@example.co.za or @example.co.za will whitelist/blacklist all addresses on the example.co.za domain.
Should there be a scenario where an email address is both whitelisted and blacklisted, whitelisting will take precedence and the email will, therefore, be delivered to your inbox.
There is a quota of 500 email addresses for both whitelisting and blacklisting. Should you exceed 500 addresses, you will first need to delete an email address before adding a new address to the black/whitelisting.